Delivery & Orders
CHRISTMAS DELIVERY SCHEDULE
If you’re gifting BrewArt this year, we recommend placing your order as early as possible to ensure Christmas Day is merry.
Orders should be placed before Thursday 14th December for best chance of Christmas delivery^.
^Placing your order before Thursday 14th December gives us the absolute best chance to pick and deliver your order to you before Christmas Day. However, we cannot guarantee pre-Christmas delivery due to courier demands at this time.
**Due to the high number of orders and delays due to COVID we are experiencing extended delivery times. We apologise for any inconvenience and are doing our best to get product shipped as quickly as possible. Thank you for your understanding.
At present our warehouse and customer support teams are fully operational.
All orders are fulfilled from our Sturtevant, WI warehouse.
Our packing teams are abiding by strict social distancing practices, thus working in isolation rather than working as teams packing together. Due to this, there will be short delays in packing your order.
You will receive a shipment confirmation email with tracking information once your order is picked up by the carrier. You can use the link in this email to track your order at any time.
All orders are sent via standard ground delivery and there may be delays due to increased volume.
If you are still concerned, please contact our support staff at email@example.com or 1-855-522-2337.
We thank you for your patience during this time.
Where do you deliver?
The website is intended for use within the United States and we only distribute products within the United States.
When will my order be delivered?
While we will use reasonable efforts to deliver your order within 4–10 business days we cannot guarantee time of delivery.
As soon as your order is shipped from our warehouse, you will be sent an email to confirm that it's on its way. The email will include a tracking number so you can check the progress of your order at any time.
Will I need to sign for my order?
You, or someone at the delivery address at the time of delivery, must sign for your order if it is for the BeerDroid or BrewFlow. If you are not available to sign for your order the shipping company will leave a note of when they will try again. You will have an opportunity to call and redirect or choose a different time.
Can I track the progress of delivery of my order?
As soon as your order leaves our warehouse, you will be sent an email to confirm that it's on its way. The email will include a tracking number so you can check the progress of your order at any time.
What if I've only received some of the items I ordered?
All orders are shipped complete, however at times you may receive a partial delivery of your order, as parcels can be separated while in transit. If you have items missing from your order, you may have experienced a partial delivery. If you are not sure that you received a partial delivery, please contact Customer Services at
firstname.lastname@example.org or 1-855-522-2337.
Pricing and Availability is Subject to Change.
Pricing and availability of all products available at the shop are subject to change at any time before you click the button indicating that you want to purchase the product.
How do I order online?
To order, browse products and select the product you intend to buy, select the quantity and “Add To Cart”.
1. To go to your cart click on the shopping trolley icon in the top right of your screen
2. You can "View" your cart or go straight to "Checkout"
3. You can checkout "as a guest" or login using your account username and password
4. Fill in your details including any discount or egift card codes (make sure you click 'Apply' once you enter the code); ensure your order details are correct and all the mandatory fields (marked with an asterisk) are complete; check your order and click on "Place Your Order"
5. A confirmation page will display in a few seconds with an order confirmation number.
6. You will also receive an order confirmation email with a summary of your purchase.
7. When your order has been dispatched you will receive a further email with a tracking number to track the progress of your order.
What are the payment options I can use?
The shop allows you to purchase products using various payment processing methods, which are made available by third party payment processors. You must abide by any relevant terms and conditions or other legal agreement, whether with Coopers or a third party, that governs your use of a given payment processing methods. Coopers may add or remove payment processing methods at its sole discretion and without notice to you. Once your purchase is complete, Coopers or its payment processor may charge your credit card or other form of payment that you indicated for any product ordered, along with any additional applicable amounts (including any taxes). You are solely responsible for all amounts payable associated with purchases made by you or using your account at the shop. Currently, we accept VISA, MasterCard, American Express, and PayPal.
When will my order be placed?
We try to pick and pack orders on the business day following receipt of an order (excluding public holidays) i.e. if you order on Friday, Saturday or Sunday your order will be picked and packed the following Monday. If Monday is a public holiday your order will be picked and packed on Tuesday.
What if I enter the incorrect delivery address?
We cannot be held responsible for any incorrect address (or any details) entered on your order. Please ensure you confirm your address at the ‘Checkout’ section of the site. Should you need to change your address after submitting your order, please contact Customer Service immediately at email@example.com or 1-855-522-2337.
Attempts will be made to update any incorrect order details, however, if your order has been shipped it cannot be adjusted.
If your order has been shipped and cannot be updated, we will try to locate your order from the shipping company and have the products returned to the warehouse for re-shipping. We reserve the right to charge administration and re-shipping fees of no less than $25 plus actual shipping.
Can I cancel my order?
If notified before goods have been shipped, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse to cancel an order or charge a cancellation fee should we be able to request the return of the products from our delivery service.
Can I collect my order?
There is no option to collect your orders. Distribution of our products is from a warehouse that is not set up for customer collection.
Is there a shop front that I can visit and buy your products from?
BrewArt products are sold exclusively online. If you are in the Tucson region, product can be viewed in the show room. Call Customer Service for hours of operation.
What if I would like a product that's not available on your website?
BrewArt online store is updated on a daily basis. We try to ensure that all stock levels and products are up to date. For new product updates create an Account to receive the monthly e-newsletter 'BrewArt News' or follow us on our social networks.
Why am I experiencing difficulties using the website?
The BrewArt website is optimised for the following browsers:
- Google Chrome, version 49+
- Mozilla Firefox, version 45+
- Micorsoft Edge, version 13+
- Internet Explorer, version 11+
If you are using any other browsers your experience could be limited and you may not experience optimum performance of the site. For the best performance, we suggest using one of the above browsers.
If you are having difficulty with your account or placing an order please contact Customer Service at firstname.lastname@example.org or 1-855-522-2337.
All Sales Are Final.
Except as expressly set forth in the Refund section of this Delivery and Orders Policy, all sales are final, and no returns, replacements or refunds are permitted. If a replacement, return or refund is granted for any transaction, the transaction may be reversed, and you may be required to return ship the Product. Your rights to withdraw, cancel or return purchases and get a refund are set out in the Refund section below
All sales of Products are final. Refunds will not typically be provided. However, if Coopers, in its sole discretion, issues you a refund or credit of your purchase price, you acknowledge that this is your sole remedy. If Coopers issues any refund or credit, it is under no obligation to issue the same or similar refund in the future.