BeerDroid: General
1.
How should I store my BeerDroid?
After cleaning all residue from your BeerDroid, Tap and Drain Plug, allow all parts to air dry then place the tap and drain plug inside the unit and fit the lid. This allows the unit to breathe and not become stale. Don’t forget to sanitise before the next use.

2.
How should I clean my tap?
Twist and pull apart the tap, clean all residue from the inside of the tap and allow to air dry. Don’t forget to sanitise before next use.

3.
How do I know if I have adequate WiFi signal at my BeerDroid?
Using your mobile phone near the BeerDroid check that you have a WiFi signal of at least one bar displaying on your mobile phone screen.

4.
I've had to change my WiFi modem mid brew, now what?
The BeerDroid cannot be configured to a new WiFi network whilst it is brewing. Don’t worry though, the BeerDroid will complete your current brew without WiFi. Once the brew has completed, you can configure your BeerDroid to you new WiFi network in one of two ways:

  • a) Use the WPS method if your new WiFi moden supports it. This is the easiest way because your BeerDroid is already linked/registered to your BrewArt Account, see Appendix A – Option 2 of the Operating Manual, or
  • b) Use the BrewArt App and navigate to ‘My BeerDroid’, select your BeerDroid and select ‘Reconfigure this BeerDroid’ and then follow the instructions.


5.
What do I do if I get an E1 error?
Check that the liquid inside the unit is at the 10L mark. If it is not check for leaks (Never operate the unit with less than 10L of liquid). If the liquid level is correct, reset the error at the control panel by pressing the ‘tick’ to continue. If the error occurs again contact Technical Support for further instructions.

6.
I am finding it hard to insert the tap. Is it okay to use a lubricant?
Yes. Simply lubricate the outer barrel of the tap with clean water before inserting into the BeerDroid.

7.
How do I remove the last of the water that is pooled at the bottom of the BeerDroid?
To assist with draining the BeerDroid more thoroughly, it’s okay to tilt the BeerDroid slightly by wedging something underneath at the back, such as a tea-towel. Make sure to take the wedge out before refilling the BeerDroid.

8.
Are drops of liquid on the outside of the BeerDroid a concern?
When using the BeerDroid, try to minimise splashing onto the outer surface. The odd drop may be wiped off with a clean cloth.

9.
Should I be concerned about condensation on the outside of my BeerDroid around the tap and window?
This is normal and most likely to occur when the BeerDroid is in Storage mode in humid climates. You can simply wipe it dry with a soft cloth or paper towel, however this is not necessary.

10.
Should I be concerned about scratches on the outside of the tap nozzle?
This is perfectly normal once the keg filling tube or bottling valve have been connected a few times.

11.
Why does the BeerDroid's window light effectiveness vary?
The brightness of the window light is constant, the effectiveness of the light depends on the colour of the brew; darker brews absorb more light so less light reflects out of the window reducing visibility.

12.
Why does the control panel display a tick when the temperature is different from the set temperature for the current zone?
This is perfectly normal.  The BeerDroid displays the temperature rounded to the nearest whole number and it is not until the temperature drifts by more than 1 degree Celsius that temperature control will activate. For example, if the brew temperature is 18.5C the BeerDroid will round it up to 19C for display.

13.
The residue from my brew has hardened and is difficult to remove from my BeerDroid, what should I do?
Never use an abrasive or chemical cleaning agent. Fill your BeerDroid with warm water and let it soak overnight, the residue will soften and it should then be easy to remove with a soft damp cloth.

14.
I have removed the lid seal, cleaned it and refitted but now I can’t get the lid back on. Have I damaged the seal?
Make sure to insert the lid seal so that the ridged section of the seal is inserted into the slot, and the raised part of the seal is towards the centre of the lid. The lid seal tends to stretch as it is inserted; it is best to insert each end first and then work the seal back.

15.
Why is it important to upgrade firmware?
The BrewArt technical team are constantly looking for ways to improve your brewing experience. Upgrading your firmware when updates become available ensures your BeerDroid will be functioning at its best, taking advantage of any new features/fixes.

16.
How do I store additional BrewPrints or BrewArt Ingredients to brew at a later date?
If you don’t plan to brew using BrewPrints or BrewArt Ingredients straight away, store the yeast in the fridge to keep fresh and all other ingredients in a dark dry place e.g. a cupboard/pantry.

BeerDroid: Brewing
1.
Does it matter what order I add the ingredients into my BeerDroid?
Yes. After filling your BeerDroid to the 10L indicator you should first add the yeast directly to the water, then add other dry ingredients, this allows the yeast to rehydrate before working on available sugars. Hops and Primer are not added until brewing is complete. Do not stir or mix the ingredients.
2.
Do I add the entire contents of all Elements and Enhancers that came in my BrewPrint?
Yes. Each BrewPrint contains the exact amount of ingredients required to make that particular brew.  Add all of the yeast (added first) then Elements and Enhancers to water in your BeerDroid as per instructions in the 101 video “BeerDroid: Making a BrewPrint”. Hops and Primer are not added until brewing is complete. Do not stir or mix the ingredients.

3.
Why do some BrewPrints only require only 1 Hop sachet, and how do I add this to my brew?
Some BrewPrints require a more delicate hop aroma than what can be achieved with a Hop sachet for each keg, so we recommend using just one for a full 10L brew. If your BrewPrint requires only 1 Hop sachet, this will be detailed in “Inside the Box”. To make the Hop addition you will need to infuse the single Hop sachet directly into the BeerDroid, following notification that fermentation is complete (as you would if bottling). Please watch BeerDroid: Bottling in the How-To-Videos.

4.
What if I have (incorrectly) added yeast after dry ingredients?
Although not ideal, you can gently fold the yeast into the water, using a properly sanitised spoon.

5.
What if I have accidentally started the wrong program?
If you have just started an incorrect program you can immediately end program and start the correct program, providing you stop the brew whilst in the PROPAGATE zone.

6.
Can I open the lid of my BeerDroid to see how my brew is going?
No. Every time you open the lid of your BeerDroid you increase the risk of spoilage. If you want to see what your brew is doing you can turn on the light.

7.
What are the causes for fermentation activity not being detected?
Normally fermentation activity will start within a few days of starting your brew program. If you are using the BrewArt App, you will be notified if the BeerDroid has not detected any fermentation activity by the fourth day. Causes could be: (1) Yeast was not added to the brew, (2) Poor yeast viability (health) due to exposure to extreme temperatures, (3) Yeast added to hot water in the BeerDroid, or (4) Yeast has expired.  Contact brewing support for assistance with diagnosis.

8.
What do I do if my BeerDroid has detected a power failure?
In most cases you do no need to do anything, when the power is restored the BeerDroid will pick up where it left off.  Power failures of less than 24 hours will usually have little impact as your BeerDroid is well insulated.  If your brew’s temperature has drifted by a significant amount for an extended period then your brew’s flavour may not be at its best. Simply perform a smell/taste test as recommended before kegging/bottling and decide whether to keg/bottle it. 

9.
Why would my BeerDroid not be able to contact the BrewArt server?
(1) Your BeerDroid may have trouble connecting to the BrewArt server if you WiFi signal is weak or near interference. Ensure that you have good signal strength and located away from interference sources such as microwave ovens and cordless telephones.  (2) There may be an issue with your internet connection, check that your other devices can connect to the internet over your home WiFi.  (3) There may be a temporary issue with the BrewArt server.

10.
What do I do if my BeerDroid is experiencing a temperature control issue and suspends temperature control?
Check that the liquid inside the unit is at the 10L mark. If it is not, check for leaks (never operate the unit with less than 10L of liquid). If the liquid level is correct, reset the error at the control panel by pressing the ‘tick’ to continue. If the error occurs again contact customer support for further instructions.

11.
How do I manually test for End of Fermentation (EOF) if the BeerDroid fails to detect EOF?
Ensure the BeerDroid program is not in STORE zone. Measure and record the Specific Gravity (SG) of the brew then repeat the measurement 24 hours later. If the measurement is the same then the brew is no longer fermenting and the brew is at EOF.

12.
What is Specific Gravity (SG) and how do I measure it?
SG is the relative density of your brew compared to that of water. You measure SG by floating a hydrometer in a sample of your brew. Do not put the sample back in your BeerDroid.

13.
Do I need to measure SG?
Not normally. The BeerDroid has sophisticated algorithms for determining when your brew has finished fermenting and will normally detect this without the need for you to measure SG.

14.
Should I clean the tap after drawing a sample for SG or taste?
If you are not kegging straight away then yes. You can rinse the tap and spout by squirting clean water into it using a syringe.

15.
Why does the BeerDroid smell when I take the lid off, even though I cleaned and sanitised the unit before storing it away?
This can happen with plastics and is of no real concern. However, before next use, make sure to give the BeerDroid a good clean and sanitise.

16.
What should I do if foam has escaped from the overflow port on the left hand side of the BeerDroid and run down the outside?
A strongly foaming brew, although messy, is a good sign of a robust and healthy fermentation. If the foam has escaped it is a good idea to clean the side of the BeerDroid with a soft damp cloth. Once you have kegged or bottled your brew, take extra care in cleaning the lid as some of the foam may be trapped under the seal. Remove the seal and thoroughly clean both the seal and slot before storing.

17.
Can I add ingredients to the brew while the BeerDroid is running a program?
Although we advise not to remove the lid until BREWING COMPLETE, you can make additions at any stage during the brew. Be aware that this action increases the risk of spoilage. Additions such as hops or infusions may be made once the BeerDroid is in KEG or STORE mode.
18.
What does it mean if my BeerDroid is displaying 'Ft' in the temperature display?
This means that the BeerDroid is performing a Fermentation Test. During this time we do not display the temperature but rest assured that the temperature is within acceptable limits of the target temperature. The duration of a Fermentation Test can typically take between 1-3 hours and generally occurs once every 24 hours while the BeerDroid is in the Ferment Zone.
19.
What does it mean if my BeerDroid is displaying two dashes '--' in the temperature display?
Two dashes ‘- -‘ indicates the temperature of your brew is more than 34 degrees Celsius (or 93 degrees Fahrenheit) outside the operating temperature of the BeerDroid. If you get a ‘- -‘ message, your brew will be compromised so it is best to dispose of it, being extremely careful as the contents will be hot.

20.
If I have purchased a BrewPrint from a retailer how do I start its program using the BrewArt App?
If you have purchased a BrewPrint from a retailer or been given one as a gift, you will need to add it to your shelf before you can start its program. Instructions on how to do this can be found in the ‘BeerDroid: Starting a Brew with the App‘ video.

21.
I have started a BrewPrint from my App and the BeerDroid is displaying 'CUSTOM' as the program, is this correct?
Yes, each BrewPrint program displays as ‘CUSTOM’ when started from the App. If you wish to start a BrewPrint from the BeerDroid panel please refer to the recommended program displayed within Beer Characteristics (this can be found on that BrewPrint’s page within the online store).

BeerDroid: Kegging
1.
Can I draw off a sample from my BeerDroid before I am ready to keg/bottle?
After drawing a sample from the tap to either test the specific gravity or to taste your brew (and you are not immediately going to keg/bottle your brew), it is good practice to squirt clean water up into the tap nozzle to rinse away the brew residue. There is no need to sanitise.
2.
Why do I need to keg my brew at 'kegging temperature'?
This is the optimum temperature for secondary fermentation/conditioning.  This means that the secondary fermentation process will get underway sooner and reduce the risk of spoilage by exposure to oxygen. (Note that the oxygen in the keg/bottle is consumed by the secondary fermentation process).  We have also found that this temperature results in minimal foaming of the brew when kegging/bottling.
3.
Why should I put my brew into storage mode if I am not kegging straight away?
Storage temperature reduces the activity of spoilage mechanisms and keeps your brew fresh, it’s just like putting food in your refrigerator.
4.
How long can my brew stay in storage mode for before I have to keg it? Will leaving my brew in storage mode for a long period of time affect my brew?
Leaving your brew in storage mode for up to six weeks will not have any detrimental effect, providing the lid is not removed at all.

5.
How do I get the washer out of the orange connector?
If you are finding it hard to remove the orange washer, you can lever this out with any blunt object that won’t damage the surface of the washer.

6.
How tightly do I need to screw down the air and beer valves?
Screw down the air and beer valves until they are finger tight to the point where they just stop turning. Be careful not to overtighten.

7.
How tightly do I need to screw the bag into the cap?
The bag should be screwed in firmly to the cap, taking care that the bag does not cross thread in the cap.

8.
How tightly should I screw down the collar?
The collar should be screwed down firmly, taking care not to cross thread the collar.

9.
I forgot to add Primer and Hops to my keg and have already filled it. Can I add them after filling?
Yes, you can add Primer and Hops to the keg after filling. After adding the Primer and Hops, tighten the Keg Cap then slowly invert the keg a couple of times to mix through the liquid.

10.
Why do I need to add Primer to my kegs and bottles and wait for my brew to 'condition'?
When you bottle or keg your beer it contains very little carbonation. The residual yeast in the beer acts on the primer to naturally condition (carbonate) your beer in the bottle or keg. This is also called secondary fermentation. This process consumes any oxygen in the bottle or keg so that your beer will last longer. The conditioning process takes between 2-4 weeks depending on ambient temperature.

11.
How do I know when secondary fermentation is complete?
When your brew is stored at 18C, secondary fermentation takes approximately two weeks.

12.
Why has my keg completed filling before the liquid has reached the triangle fill marker?
After filling your BeerDroid with 10L of water and ingredients, the total volume is actually higher than 10L. This means when you are kegging, the liquid may not make it down to the tirangle marker, which indicates 5L. This is normal and you will have a small amount of liquid left in the BeerDroid after filling both kegs.

13.
When kegging what if the beer does not drain from the filling tube when I turn the tap off?
This could be because the keg has been overfilled or there is a pressure lock in the system. With the tap off, slightly loosen the connector from the tap spout to allow air into the system. The beer should then drain from the tube into the keg. If this does not work then it means that your keg is overfilled, with the tube removed from the tap, drain the excess into a bucket or other vessel.

14.
When kegging I sometimes see a burst of yeast move through the kegging tube, will this impact my brew?
This is normal and is nothing to worry about. The curvature of the kegging tube magnifies this and makes it look bigger than it really is. Any yeast will settle at the bottom of the keg and will not have any effect on the quality of your brew.

15.
Why do I keg brews upside down when using the Keg Caddy?
We fill our kegs at the brewery upside down so it just seemed natural to us. We do this to minimise foaming and ensure consistent and faster filling of the Keg Liner.

16.
What if I lose a keg valve component?
If you accidentally lose a keg valve component, there is no need to be concerned, simply put your brew into STORE mode and contact BrewArt Customer Service.

17.
Why did I receive 4 x Keg Liners and 4 x Beer Lines, but only 2 x Kegs and 2 x Keg Caps in my Complete Kegging Pack?
We provide you with an extra set of Keg Liners and Beer Lines so that you can keg two brews using the Complete Kegging Pack. After using these you can purchase further Keg Liners and Beer Lines for future brews from the Supplies section of the online store.

18.
Beer faults. My brew has a strange smell and taste, should I still keg/bottle it?
Before you keg or bottle it is important that you sample your brew.
Discard the brew if it smells/tastes bad for example, like vinegar, sour milk, medicinal, almond essence, meaty, mouldy, vomit.
It’s okay to proceed with kegging/bottling your brew if it smells/tastes like; apples, cider, butterscotch, eggy, nail varnish (high alcohol brew), fruity, bitter, clove or peppery (due to the specific yeast strain used).
If you are still unsure, please call Brewing Support for further guidance.

BeerDroid: Bottling
1.
Why would I bottle from my BeerDroid?
You may wish to bottle from the BeerDroid if you do not have a BrewFlo. To get started with bottling it is best to use the Complete PET Bottling Pack.  Although beer from your BeerDroid is best enjoyed through the BrewFlo, the world’s first temperature controlled beer dispenser, which doesn’t require CO2. BrewFlo delivers great tasting, fully carbonated beer with a rich frothy head, every pour. Click here to discover the BrewFlo.

2.
Can I bottle without the bottling valve?
Yes. With the tap nozzle inserted into the bottle at a gentle angle, fill the bottles slowly, using the tap to control the flow.

3.
Beer faults. My brew has a strange smell and taste, should I still keg/bottle it?
Before you keg or bottle it is important that you sample your brew.
Discard the brew if it smells/tastes bad, for example, like vinegar, sour milk, medicinal, almond essence, meaty, mouldy, vomit.
It’s okay to proceed with kegging/bottling your brew if it smells/tastes like; apples, cider, butterscotch, eggy, nail varnish (high alcohol brew), fruity, bitter, clove or peppery (due to the specific yeast strain used).
If you are still unsure, please call Brewing Support for further guidance.

BrewFlo: General
1.
Why is there a helix in the beer line?
The helix creates the optimum pressure and flow rate for the perfect pour.

2.
How long will my kegged or bottled beer last?
If the bottles and kegs have been properly conditioned and are sealed correctly, they should last for at least 1 year when stored at room temperature.

3.
How long will a part used keg last?
If the seal has not been compromised during use and it is stored at room temperature, there is no reason why it would not last as long as an unused keg.

4.
Why can’t I easily remove the spent Keg Liner from the Keg?
The Keg Liner may have reinflated slightly while still in the BrewFlo. To avoid this, make sure to drain the bag completely of beer before disconnecting the keg.  Remove the air line but leave the right angled air connector in the keg air valve to allow air pressure to escape from around the bag. To avoid an increase in pressure, undo the keg collar and remove the bag before removing the cap assembly. If you have already removed the cap assembly, remove the bag with a slight twisting action.

5.
Should I wash out the Keg?
Only wash out the Keg when beer or other contaminants have entered it.  Make sure the inside of the keg is completely dry before inserting a new bag.


7.
Should I clean and sanitise the air valve?
No, the air path never makes contact with your beer so this is not necessary under normal conditions. If your keg leaks and beer enters the air valve then cleaning to remove any residue is advised.

BrewFlo: Dispensing a Keg
1.
How should I wash my glassware?
How you wash your glasses could affect your brew. For detailed information on washing of glassware watch ‘The Perfect Pour’ how-to video.

2.
Should I chill my beer glasses?
Yes, chilling your glasses to the same temperature as the beer in the BrewFlo will result in the best pour. A glass at room temperature will increase the beer temperature typically by 7C.

3.
The beer seems to pour slowly, how long should it take to fill a glass?
Typically, a standard 285ml beer glass should take about 20 seconds, about 30 seconds for 425ml and 40 seconds for a 560ml.

4.
Why is my beer pouring heady?
The first glass will be heady as this is the foam trapped at the top of the keg. If this continues check the beer line for obstructions and proper insertion into the valve.

5.
How do I top up the head on a beer?
Hold the glass 7 to 10 cm/3 to 4 inches below the tap, then pull the font fully forward for 2 or 3 quick short shots.

6.
Can I re-use the Beer Line?
The Beer Line can be reused from keg to keg within a seven-day period if it is kept cool or for four days if it is not kept cool. After that we recommend using a new beer line. If the beer develops an unusual taste or smell then replace the beer line.

7.
I have left my BrewFlo on but have not drank from it in a day or two, why does the first glass smell and taste bad?
This is because a small amount of beer in the tip of the Beer Line has spoiled.  If this is the case, make a point of pouring about 100ml of beer away to flush this out, before filling the first glass.

8.
Why is the keg gauge not working properly?
If you notice that the keg gauge display is not showing the correct levels, it may be necessary to reset the load monitor. Watch the ‘Resetting the Keg Scale’ how-to video for instructions on how to reset the scale.

9.
How long does it take for a keg to chill in the BrewFlo?
A keg at room temperature will take between 12 to 18 hours to chill in the BrewFlo.

10.
Can I pre-chill kegs in the fridge or in an ice box/cooler if I am having a party?
Yes, you can use a pre-chilled keg in your BrewFlo if you want to dispense and enjoy your beer immediately.

BrewArt App Support
1.
Where can I use my App?
You can use your App in any corner of the globe provided you have internet access either via your carrier or are connected to an internet WiFi service. However, you must be on the same WiFi network as your BeerDroid during its configuration for Wi-Fi operation.

2.
Why do I need to be on the same WiFi network as the BeerDroid to configure it for WiFi and link it to my BrewArt Account?

3.
I've configured my BeerDroid using the WPS or Manual method, why is it not listed in my BrewArt Account?
Using WPS or Manual WiFi configuration simply gets your BeerDroid onto your home WiFi network. You now need to link the BeerDroid to your BrewArt Account via brewart.com/register or Link BeerDroid to Your Account button on the BrewArt App. Note that using the BrewArt App to configure the BeerDroid also links it to your BrewArt Account.

4.
I've changed the security, password or network name on my home WiFi network, what do I do to get the BeerDroid reconfigured?
On the BrewArt App go to the My BeerDroid page, select the BeerDroid and then press Reconfigure This BeerDroid.

5.
Can I change my BeerDroid's serial number?
No. Even though you can edit the Serial Number you must enter it exactly as it appears on the back of the BeerDroid unit.

6.
Why is the Brew Temperature on the BrewArt App a little different from that shown on the BeerDroid's display panel?
The BrewArt App displays the temperature to one decimal point whereas the BeerDroid rounds it to the nearest whole degree. For example, if your brew is at 18.5C the BrewArt App will display 18.5C where as on the BeerDroid it will display as 19C.

7.
Why do status updates on the BrewArt App lag behind the BeerDroid?
We have tried to pick the best compromise between update rate and data usage. In most cases all major status changes such as zone changes will be picked up in less than a minute but temperature updates may lag by up to five minutes.

8.
The BrewArt App temperature display says 'Testing' - what does this mean?
This means that the BeerDroid is performing a Fermentation Test and the temperature display has been temporarily suspended during this period.

9.
I am travelling and want to keg my brew when I arrive home. How long should I allow to get it from Storage to Kegging temperature?
The BeerDroid will generally take approximately 4 hours to transition from Storage to Kegging temperature.

10.

11.
Why can I change the temperature set point during Fermentation?
In most cases you should not do this. This feature is for advanced brewers.

12.
It's cold here, how do I increase the secondary fermentation time?
Simply go to your shelf, press the Kegs Tab, select a Keg and then swipe up/down over the Due timer to adjust the secondary fermentation time in days.

13.
When transitioning to Storage mode, why does the temperature graph show small steps when getting close to the storage temperature instead of a smooth line?
Your BeerDroid is functioning normally. The compressor is very powerful so at low temperatures the control algorithm edges towards the target temperature in small bursts to prevent your brew from icing up around the inner wall. The precise characteristics of these bursts are determined by a number of environmental factors and so they can vary.

14.
Can I monitor multiple BeerDroids/Brews at the same time?
Yes, simply swipe left/right to move between brews on the Brew Status page.

15.
Can I rename my BeerDroid?
Yes, do this via the My BeerDroid page, select the BeerDroid you want to rename and edit its name.

16.
I've bottled my brew, why has the BrewArt App put Kegs on my shelf?
The purpose of putting Kegs on your shelf is to manage the secondary fermentation time for you. The secondary fermentation time is the same whether you have bottled or kegged your brew.

17.
How do I delete a Keg from my shelf when it's finished?
Simply go to your shelf, press the Kegs Tab, press edit at the top right of the screen and then touch each Keg you want to delete. You will be prompted for confirmation. Press Done at the top right of the screen when you’re finished.

18.
On my shelf, I've got BrewPrints 'on order', how do I move these to 'In Stock' once they’ve been delivered?
Once your BrewPrints have been delivered you can move them from ‘On Order’ to ‘In Stock’ by clicking the BrewPrint image and selecting the ‘Move To In Stock’ option.  Alternatively you can also click ‘Start Brew’ and this will get the BeerDroid ready to brew that BrewPrint.

19.
Can I add notes about my brew after it's finished?
Yes, do this through your Brew Journal, find the brew in the timeline and touch the notes icon at the bottom left of the brew.

20.
I am on a public WiFi hot spot, can others spy on my BrewArt Data?
No, all data between the BrewArt App/Server and Server/BeerDroid is encrypted.

21.
Why am I not receiving any notifications?
You must allow the BrewArt App to send you notifications – you can do this via your device settings.

22.
Why is it important to update the BrewArt App?
The BrewArt technical team are constantly looking for ways to improve your brewing experience. Upgrading your BrewArt App when updates become available ensures you’re taking advantage of any new features/fixes on the App platform.

Online Store Support
1.
I have a question about my recent order (ordering, changing address, tracking of delivery, cancelling). Whom do I contact?
Your question may already be answered on the Delivery & Orders page. If not please contact Online Store Support at store@brewart.com or phone 1300 853 152.